Sending a Fax via Email-to-Fax (E2F)

Email-to-Fax (E2F) refers to the process of sending outbound faxes via email. By sending faxes in the same manner as sending an email attachment, the document remains in an electronic format and the handling of a printed/paper documents is avoided.

Note: This is an additional feature that must be enabled per user email address. If you'd like to utilize this feature, please contact your Customer Success Manager or email support@worldviewltd.com.

To send a fax via email (E2F), follow these steps:

1. Create a new message in your email application (e.g., “New Email”)
2.  The document(s) you wish to send as a fax should be added as attachments. The attachments will become the fax pages, sent in the order the documents are attached. 
   1. Supported file types
      1. Microsoft Word (*.doc, *.docx)
      2. Microsoft Excel (*.xls, *.xlsx) Microsoft
      3. Power Point (*.ppt, *.pptx)
      4. Microsoft Visio (*.vsd)
      5. HyperText Markup Language (*.html, *.mhtml)
      6. Adobe Acrobat (*.pdf)
      7. TIFF image (*.tif, *.tiff)
      8. ASCII Text (*.txt)
      9. Rich Text (*.rtf) JPEG (*.jpg, *.jpeg)
      10. GIF Image (*.gif)
      11. Portable Network Graphics (*.png)
      12. *Note* JPEG (*.jpg, *.jpeg), GIF (*.gif) and PNG (*.png) files are generally supported but not recommended as fax files, and may not be supported in all circumstances. 
3.  In the “To” field, insert the recipient’s fax number, followed by the sending domain associated with your service.  
   1.  The default syntax for sending outbound is <faxnumber>@secure.concordsend.com.
4. A default coverpage is included
5. In the email subject area, type the Subject you want to include on your coverpage. Subject text will be displayed in the “subject” or “regarding section of the coverpage.  
6. In the email message area, type the Text Message that you would like to appear on the coverpage. This will be added to the “body” or “notes” section of the cover page.
7. Send the message (e.g., click “Send”).

NOTE: Protected Health Information (PHI) or Personally Identifiable Information (PII) should not be included in the subject or body of the email request as this data is stored separately from any retained fax pages. 

Formatting the Fax Number

Remember to enter the fax number as an email address when you create the email. The email address will resemble this model: 

• Using the Concord default sending domain as an example, a fax sent to the number +1 (800) 555-1212 should be entered as: 18005551212@secure.concordsend.com.  
• Note that the Country Code (“1”) does not need to be included in a domestic US/North American transmission, but the area code for a domestic fax must always be included.
• If sending a fax to a location outside of North America, insert the international access code “011” before typing the rest of the fax number. A fax sent to the number +44 2 123456 should be entered as: 011442123456@secure.concordsend.com. 

Sending Limits

Each outbound submission is subject to the following limits by default:

• The total number of pages being transmitted cannot exceed 250 pages.
• The total number of recipients cannot exceed 250 addresses/fax numbers.
• The total file size for all included attachments cannot exceed 20MB.