Less Chasing, More Caring: How KidsCare Home Health Simplified Clinical Operations

Client Overview

Company: KidsCare Home Health

Location: Texas

Founded: 2003

Business Models: Pediatric Home Health, Therapy, Skilled Nursing

At a Glance

KidsCare is a leading pediatric home health company serving children from birth through age 18 across eight states. With a focus on therapy services and some private duty nursing, KidsCare manages a high volume of physician orders and patient referrals every day. As Director of Operations, Belinda Salinas oversees both the referrals and physician liaison departments, two critical areas that directly impact patient onboarding and continuity of care.

The Challenge:

Compliance & Administrative Overload 

At first, KidsCare believed their process worked: faxes routed to email, saved to desktops, and manually uploaded into the EMR. It felt “techie” enough until volumes grew and the cracks began to show.

No Structured Tracking

Referrals often sat in inboxes too long, with no way to measure turnaround times. Families and physicians had to call just to confirm if an order was received.

Lack of Standardization

Teams across multiple states developed their own methods, leaving no clear backup or visibility if someone was out.

Difficult to Manage at Scale

With thousands of faxes coming in, documents were frequently misnamed, misfiled, or buried in email chains, slowing response times.

No Performance Insights

Without reporting tools, leadership couldn’t track productivity or identify bottlenecks, making KPIs impossible to set.

“We thought we were being techie. Getting faxes via email felt advanced at the time. But once we got WorldView, it was a game changer.” Belinda explains.

In short, what once felt modern had quickly become a bottleneck—inefficient, inconsistent, and unsustainable as KidsCare expanded.

The Solution:

KanTime + WorldView Integration

KidsCare originally adopted WorldView while on a different EMR, and when they transitioned to KanTime in 2017, they insisted on bringing WorldView along - becoming one of the first organizations to pioneer the integration. WorldView replaced KidsCare’s fragmented intake process with a structured, flexible system that keeps pace with growth. Instead of juggling emails and folders, staff now manage referrals and orders in one organized platform.

Barcode-Based Sorting

Faxes route into buckets for quick triage and prioritization.

Real-Time Visibility

Teams see what’s been received and what still needs attention.

KPI Tracking

Leaders measure referral turnaround times and staff productivity.

EMR Integration

When KidsCare moved to KanTime in 2017, WorldView was carried over without missing a beat.

The Results:

Faster Intake and Referral Processing

The impact was immediate. WorldView reduced intake turnaround times, minimized missed documents, and eliminated duplicate work. New hires quickly adapted thanks to a cleaner, more intuitive interface.

The platform also created accountability. With KPI reporting, Belinda can track volumes, timelines, and staff performance - spotting inefficiencies, redistributing workloads, and coaching based on real data rather than guesswork.

WorldView has become so critical that even brief downtime is felt immediately when staff are forced to revert to manual, old processes, the slowdown is unmistakable.

• Faster intake and referral processing
• Improved accuracy and fewer missed documents
• Quicker onboarding for new staff
• Real-time accountability through KPI reporting

“Something that could take us at minimum 30 minutes today utilizing the product could take us anywhere between 3 to 4 hours per chart if we had to pull all of that.” As Belinda Salinas, Director of Operations, explained.

Why It Matters

For pediatric home health, speed and accuracy in processing referrals directly impact patient care. By pairing KanTime with WorldView, KidsCare ensures children and families get the therapy services they need without administrative delays.

Looking Ahead

A More Secure & Efficient Operation

As KidsCare expands into new states and navigates growing demand for pediatric home health, particularly therapy services for children on the autism spectrum, WorldView continues to adapt alongside them. Its configurable workflows and ability to evolve with the business remain key to supporting KidsCare’s mission of caring for children and families at home.

“With the volume we handle, I don’t know how we’d be able to operate without the ease and organization WorldView gives us.”