WEBINAR RECORDING
Leveling Up
Your Hospice in 2024
In 2024, achieving your goals becomes easier than ever by leveraging the right combination of tools and technologies. This session will focus on how an optimized hospice tech stack, developed with industry-leading partners, is crucial in meeting your success metrics.
WEBINAR TRANSCRIPT
Good morning, everyone, and welcome to today’s webinar.
My name is Deepka Meta Amin, and I’m your host for today. I’d like to welcome our presenters who are speaking on Leveling Up Your Hospice in 2024.
Before we get started, I’d like to go over a few housekeeping items. The webinar is being recorded and transcribed. Please be sure to mute your phone lines during the webinar. If you have any questions, please put them in the Q&A or chat box, and we’ll get them answered and send a copy to all attendees after the presentation.
No handout will be provided for today’s presentation.
Speaker Introductions
I would now like to introduce our presenters:
- Laura Barnett – VP of Sales at Axxess
- Jared Robey – Senior VP of Sales at WorldView LTD
- Robert Simone – Principal and SVP Consultant at SimiTree
- Sarah Nigro – Director of Channel Partnerships at BetterRX
Laura, Jared, Robert, and Sarah—if I can have you all take turns and give us a brief introduction on what your agency does, I think that will be an excellent start for all of our attendees and for those who were not able to attend and want the recording.
Thank you, Deepka. I’m happy to go first.
I’m Laura Barnett, and I lead our sales efforts for the Western U.S. for Axxess.
Axxess is a hospice EMR, and we provide a variety of other solutions. We are a network service vendor, meaning we have a direct connection to Medicare and can handle billing. We also offer patient engagement solutions, are licensed as a CAPS vendor, provide training and certification, and offer various ancillary services.
We integrate with WorldView and BetterRX, and we have a strong relationship with SimiTree.
We’re delighted to connect with you today and share more about how you can level up your hospice in 2024.
Thanks, Laura. Hi everyone, I’m Jared Robey, Senior Vice President of Sales at WorldView.
We actually partner with all the companies here today, so I’m excited to be here.
Our company provides document workflow automation—helping you facilitate efficiencies and improve revenue for your orders intake and medical records processes.
Sarah, I’ll pass it over to you.
Awesome, thanks so much.
Hi everyone, I’m Sarah Nigro, the Director of Channel Partnerships at BetterRX.
We provide ordering and medication management technology for hospice pharmacy services.
As Laura and Jared mentioned, we integrate with both Axxess and WorldView, either through channel partnerships or interoperability.
I’m really excited to shed a little light on what hospices should be looking for in their technology partners in 2024.
Rob?
Hi, I’m Rob Simeon, SVP at SimiTree.
Like everyone here today, we all work together for the common good, helping move our clients and industry forward.
SimiTree is a full-scale consulting firm specializing in:
- Outsourcing
- Talent management
- Revenue cycle management
- Mergers & acquisitions
- Regulatory compliance
- IT consulting
- Data analytics
We collaborate closely with the partners on this call to provide comprehensive solutions and improve efficiencies.
Looking forward to today’s discussion!
How to Level Up Your Hospice in 2024
Thanks, Rob. I’ll take us into the next slide.
Each of us will cover ways to help you level up your hospice in 2024:
- Axxess → What to look for from a software perspective
- WorldView → Workflow automation
- BetterRX → Enhancing hospice care with optimized technology
- SimiTree → Growth strategies for hospices
As Rob mentioned, we know changes are coming in 2024, and we want to ensure you are prepared and positioned for success.
Axxess – Hospice EMR & Ecosystem
Axxess is more than just an EMR—we provide a broad range of solutions for hospices.
Key Features:
- Single Sign-On Axxess
- Direct connection to Medicare (no clearinghouse needed)
- Cloud-based with offline documentation capabilities
- Business Intelligence & Data Analytics
- Robust Compliance & Medication Management
- Integration with WorldView & BetterRX
We built Axxess Hospice from the ground up with hospice professionals, ensuring it meets the unique needs of hospice providers.
Case Study: Beyond Faith Hospice
- Problem: Needed better workflow efficiency & patient-centric care
- Solution: Implemented Axxess Hospice with mobile-friendly, real-time documentation
- Results: Improved charting, compliance, and clinician efficiency, allowing nurses to spend more time with patients
Jared, over to you for workflow automation.
WorldView – Workflow Automation
At WorldView, we’re focused on automating document workflows.
Key Challenges We Solve:
- Slow referral response times → Patients are admitted elsewhere
- Manual order sending & tracking → Time-consuming, high risk of errors
- Missing medical records → Compliance risks & workflow bottlenecks
- Lack of mobile tools for caregivers → Reduces efficiency & engagement
Our Solutions:
- Automated referrals processing → Intake improved by 50%
- End-to-end order management → Reduces turnaround time by 90%
- AI-powered document recognition → Eliminates manual errors
- Mobile app for caregivers → Secure communication, e-signatures, real-time updates
Sarah, let’s talk about medication management.
BetterRX – Medication Management
BetterRX bridges the gap between hospices & pharmacies for faster, error-free medication management.
Key Features:
- Real-time ePrescribing → Under 3 minutes per med
- Automated formulary management → Cost-saving recommendations
- Full transparency on medication tracking
- Integrated with Axxess & WorldView
Key Outcomes:
- 5-7 hours saved per nurse per week
- 98% improvement in nurse satisfaction
- Reduced polypharmacy (CMS recommends 4-6 meds; national avg = 11 meds per patient)
Rob, let’s dive into hospice growth strategies.
SimiTree – Growth Strategies for Hospices
Key Growth Strategies in 2024:
- Mergers & Acquisitions → Private equity & hospital acquisitions are increasing
- Service Line Expansion → Consider palliative care, PACE programs, VBID models
- Payer Diversification → Medicare Advantage & Managed Care are changing reimbursement models
- Compliance & Risk Management → Audits are increasing—ensure hospice eligibility, length-of-stay tracking, and documentation compliance
Q&A Session
We are now open for questions! If you don’t have one now, feel free to email the presenters or CHAPCA for follow-ups.
Closing Remarks
Thank you, Laura, Robert, Sarah, and Jared, for today’s presentation. This was educational and valuable for our attendees.
