CASE STUDY
Digitizing orders shouldn’t slow you down. PurposeCare used WorldView to bring order back to their workflow and got time and control in return.
About PurposeCare
- Home health and hospice provider serving Illinois, Indiana, Ohio, and Michigan.
- Focused on patients with complex medical and social needs, often dually eligible for Medicare and Medicaid.
- Operations in Indiana, including Fort Wayne and Indianapolis.
“Getting those things back quicker means we’re able to bill quicker. We’re able to collect faster” - Paula Kessler, Home Health Division Manager
Setting the Scene: Workflow Breakdowns After EMR Change
When PurposeCare switched to a new EMR, the team lost core tools they relied on to keep physician orders and documentation flowing. Paula Kessler and her staff quickly felt the strain:
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No Batch Order Sending: Their new EMR lacked the ability to send orders in bulk, slowing everything down
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Manual Follow-Ups: Tracking unsigned documents fell to spreadsheets and phone calls
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Lost Time: Delays in documentation created billing hold-ups and increased the risk of non-compliance
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Missing Fax Tools: The team lost the ability to send and receive key documents efficiently
“Our previous EMR tracked missing orders, faxed in and out directly. The new one doesn’t. I would’ve been stuck doing it all manually.” - Wendy Barnard, Care Transition Coordinator
The Solution: WorldView for Physician Order Tracking
PurposeCare implemented WorldView to rebuild the structure they lost and move forward with confidence.
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Order Tracking & Auto-Faxing: Orders are now sent, tracked, and resent without manual steps
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Single Portal for Documents: No more chasing updates—staff can search, tag, split, and merge files in one place
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Faster Charting: Documents land in patient records quicker, helping maintain compliance
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Reduced Delays: Paula estimated delays dropped by 90% within weeks
"We don't have anything older than 30 days anymore. That's a huge improvement."- Paula Kessler
Smooth Setup with Real Support
Although the rollout had a few hiccups—like being placed in a shared portal initially—the team spoke up and WorldView responded quickly.
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Own Instance Created: Once on their own portal, the issues cleared up
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Responsive Team: Ongoing support from WorldView helped Wendy and Paula keep things moving
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Clear Communication: Technical support that explains what’s wrong and where—no guesswork
“Michael is a wealth of knowledge. He tells us when it’s on our side or the EMR’s, which saves a lot of time.” - Paula Kessler
The Transformation: Results with WorldView
Faster Workflows
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90% reduction in order delays
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Orders no longer need to be manually resent
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Patient charts updated faster, helping with compliance and care
Billing Improvements
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Quicker return of signed documents sped up billing cycles
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Staff could close out cases sooner
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Fewer gaps and follow-ups, freeing time for higher-priority work
Clinical Support
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Nurses could request updates or changes, and Wendy could resend without delay
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Documentation stayed current even when patient needs shifted
“Now I can update and get the documents back without it taking hours.” - Wendy Barnard
What Made the Difference
WorldView didn’t force PurposeCare into a bloated toolset. The team chose what they needed and nothing more, making adoption easier and training smoother.
"I liked that we could pick and choose what we needed. That's very helpful." - Paula Kessler
Measurable Impact
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90% reduction in document-related delays
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Faster billing due to quicker document turnaround
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Improved staff experience, reducing stress on both admin and clinical teams
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No more spreadsheets for order tracking or follow-ups
A Foundation for Growth
With new branches planned and an expanding footprint, PurposeCare now has a repeatable process in place. Paula has already used her experience to help the Cincinnati branch avoid early pitfalls.
“If you don’t fix it before Cincinnati starts, it’s going to be worse. They’re a much bigger agency.”- Paula Kessler
Final Thoughts
WorldView helped PurposeCare stop relying on makeshift workarounds. They replaced manual tracking, cut delays, and built a more manageable, efficient workflow. Now the team has time to focus on patients - not paperwork.
Discover how WorldView can help your home health or hospice agency improve documentation, reduce delays, and get time back where it matters most. Schedule a consult today!
