Trinity Health at Home and WorldView
INDUSTRY
Home Health Care & Hospice Agency
LOCATION
Livonia, MI
How would you view WorldView’s vision for the home health & hospice industry?
Home health and hospice is a growing, fast-paced, 24/7 operation powered by a mobile workforce in the communities we serve. Swift, efficient referral processing and patient health information is critical to our care delivery, from ensuring fast start of care to ongoing care delivery. Reliable, real-time documentation in our EMR is a necessity. WorldView has met this need for our robust national operation. We are confident that WorldView is a scalable solution that will be shaped by evolving needs of home health and hospice agencies.
How long have you been working with WorldView?
We piloted WorldView in mid-2017 at the Clinton, Iowa agency, then and completed a roll out to all THAH agencies by March 2018.
When first decided to join forces, what was the key factor in making that determination?
Trinity Health at Home’s prior documentation system had reliability issues. Unexpected downtime for notable periods of time bottlenecked referral processing and led to frustrating experiences for our customers and colleagues. Reliability was our primary factor in selecting WorldView.
Can you explain how your organization has seen improved patient care after implementing WorldView solutions?
WorldView’s system reliability has enabled us to receive information in real time to kickstart timely referral processing. As a result, our scheduling team can move forward with scheduling the patients’ swift start of care, with clinicians empowered with robust information about each patient’s unique care needs. This is extremely important to our patients’ outcomes and satisfaction.
The reliability of our document management solution has resulted in favorable experiences for our key stakeholders at our agency and referral source offices. Physician offices and senior communities are faxing appropriate documentation and we are receiving them without issue. Our prior solution’s frequent downtime had resulted in significant start of care delays, which negatively affected patient care and tarnished our reputation. In terms of usability, colleagues involved in the workflow have expressed appreciation for WorldView’s intuitive user interface.
Can you speak to the efficiencies WorldView has been able to bring to your organization?
Our prior documentation management solution was down frequently. This required documentation to be manually uploaded to our EMR system, which hindered efficient processing and contributed to bottleneck situations and start-of-care delays. Contingent colleagues were often required to complete the manual file uploading.
WorldView reliability has enabled us to receive information in real time to kickstart timely referral processing. As a result, our scheduling team can move forward with scheduling the patients’ swift start of care. This is extremely important to our patients’ outcomes and satisfaction. This has also eliminated the need for contingent colleagues’ manual work due to prior solution’s downtime. These resources have been re-deployed for other important work.
The reliability of our document management solution has resulted in favorable experiences for our key stakeholders at our agency and referral source offices. Physician offices and senior communities are faxing appropriate documentation and we are receiving them without issue. Our prior solution’s frequent downtime resulted in significant start-of-care delays, which negatively affected patient care and tarnished our reputation. In terms of usability, colleagues involved in the workflow have expressed appreciation for WorldView’s intuitive user interface.
Regarding your ongoing relationship with WorldView, what stands out the most to you?
In addition to confidence in the programs’ uptime and reliability, we have appreciated the customer-centered approach and collaboration that ensured the successful rollout at all of our agency offices.
Can you speak to the expertise level you feel WorldView brings as your automated document management solution?
As a national operation, centralized services require reliable, easy-to-use solutions. With a large average patient nationally and thousands of stakeholders in the communities we serve, our operational solutions cannot have downtime and reliability issues. WorldView’s reliability has met this expectation.
Do you view WorldView as a true extension of your business?
A reliable, cloud-based documentation management solution is important to our operations and care delivery.
About Our Partner
Trinity Health at Home (THAH) provides exceptional healthcare for patients where they are most comfortable: in their own home. Through our family of home care and hospice agencies across the country, we empower patients to achieve their health goals and avoid preventable ER visits and hospitalizations.
THAH is a member of Trinity Health, one of the largest Catholic healthcare programs in the United States. With our own Virtual Care Center and easy-to-use technology, our patients benefit from 24-7 remote monitoring in real-time and are empowered to achieve healthcare goals and avoid preventable hospitalizations. With advanced technology and vision, we are shaping the future of healthcare.
The THAH organization centralized many administrative services at our Livonia, MI, headquarters to enable our clinicians to focus on care in the communities we serve. When we centralized our new patient referral processing nationally to reduce redundancies and inefficiencies, we recognized need for a highly efficient and reliable cloud-based document management system to securely receive faxed patient referrals and related patient health information directly from our customers and be immediately available within our Electronic Medical Record system in real time. That’s what led us to WorldView.
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Reach out today and see what WorldView can do for you.
